Privacy Policy – mko88 Platform

1. Introduction and Scope

This Privacy Policy ("Policy") describes how mko88 ("mko88," "we," "us," or "our") collects, uses, discloses, and safeguards the personal data of individuals ("User," "you," or "your") who access or use the mko88 online gaming platform available at mko88.co ("Platform").

This Policy applies to all personal data collected through the Platform, including data submitted during account registration, during the use of mko88 services, through customer support interactions, and through passive data collection methods such as cookies and server logs. By registering for or using the mko88 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

This Policy should be read alongside the mko88 Terms and Conditions. In the event of any conflict between this Policy and the Terms and Conditions regarding privacy matters, this Policy shall prevail.

2. Data Controller Information

mko88 acts as the data controller in respect of the personal data it collects from users of the Platform. As data controller, mko88 determines the purposes and means by which personal data is processed. For all privacy-related enquiries, users may contact mko88 via:

• Email: [email protected]
• Live Chat: Available 24/7 on the mko88 Platform

3. Personal Data We Collect

mko88 collects personal data from users through multiple channels. The categories of personal data we collect include:

mko88 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required for responsible gaming purposes (for example, when a user voluntarily discloses a gambling problem to access self-exclusion tools).

4. How We Use Your Personal Data

mko88 uses the personal data it collects for the following purposes:

• To create and manage your mko88 account and verify your identity;
• To process deposits, withdrawals, and other financial transactions in MYR;
• To conduct KYC (Know Your Customer) and AML (Anti-Money Laundering) checks as required by applicable gaming regulations;
• To provide, operate, and improve the mko88 Platform and its services;
• To deliver customer support and respond to your enquiries;
• To send transactional notifications (e.g., deposit confirmations, withdrawal updates, security alerts);
• To send promotional communications about mko88 offers and bonuses, where you have consented to receive such communications;
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct;
• To personalise your experience on the mko88 Platform based on your usage patterns;
• To comply with our legal and regulatory obligations;
• To enforce the mko88 Terms and Conditions.

5. Legal Bases for Processing

mko88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and mko88, including account management, transaction processing, and provision of gaming services;
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML requirements and gaming licensing obligations;
• Legitimate interests: Processing necessary for mko88's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights;
• Consent: Processing based on your freely given, specific, informed consent — primarily for marketing communications. You may withdraw consent at any time by contacting mko88 support.

6. Cookies and Tracking Technologies

mko88 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help us provide a better user experience and analyse how the Platform is used. The types of cookies mko88 uses include:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that maintain your mko88 login state. They cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language settings, game category) to personalise your mko88 experience.
• Analytical cookies: Collect anonymised data about how users interact with the mko88 Platform, helping us identify areas for improvement.
• Security cookies: Used to detect and prevent fraudulent login attempts and other security threats to your mko88 account.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the mko88 Platform.

7. Data Sharing and Third Parties

mko88 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of third parties strictly on a need-to-know basis:

• Payment processors: Financial institutions and e-wallet providers (including Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, RHB, and USDT processing services) that facilitate your deposits and withdrawals;
• KYC and identity verification providers: Third-party services engaged to verify the identity and age of mko88 account holders;
• Game software providers: Third-party game studios whose software is integrated into the mko88 Platform. These providers may receive anonymised session data necessary to deliver game functionality;
• IT and infrastructure providers: Cloud hosting, security, and technical support companies operating under binding data processing agreements with mko88;
• Regulatory and law enforcement authorities: mko88 will disclose personal data to competent authorities when required by law, court order, or regulatory directive.

All third-party service providers engaged by mko88 are contractually bound to process personal data only for the purposes specified and in accordance with applicable data protection laws.

8. International Data Transfers

The mko88 Platform may involve the transfer of personal data to servers or service providers located outside Malaysia. Where such transfers occur, mko88 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under applicable Malaysian and international data protection principles. These safeguards include contractual data protection clauses and, where applicable, transfers only to jurisdictions recognised as providing adequate data protection.

9. Data Retention

mko88 retains personal data for the period necessary to fulfil the purposes outlined in this Policy, subject to any longer retention periods required by applicable legal or regulatory obligations. Specifically:

• Account and identity data is retained for the duration of your active mko88 account and for a minimum of five (5) years thereafter, as required by AML and gaming regulatory frameworks;
• Financial transaction records are retained for a minimum of seven (7) years;
• Customer support communications are retained for three (3) years from the date of the interaction;
• Analytical and technical data is retained in aggregated, anonymised form indefinitely for platform improvement purposes.

When personal data is no longer required, mko88 will securely delete or anonymise it in accordance with applicable data destruction standards.

10. Security Measures

mko88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the mko88 Platform;
• Encrypted storage for sensitive data including identity documents and financial details;
• Access controls limiting data access to authorised mko88 personnel on a strict need-to-know basis;
• Multi-factor authentication requirements for administrative access to mko88 systems;
• Regular security audits and vulnerability assessments of the mko88 Platform infrastructure;
• Automated intrusion detection systems monitoring for suspicious activity 24/7.

While mko88 applies rigorous security measures, no system can guarantee absolute security. Users are reminded to protect their own mko88 login credentials and to enable two-factor authentication on their account.

11. Your Rights as a Data Subject

Subject to applicable law, mko88 users have the following rights in respect of their personal data:

• Right of access: You may request a copy of the personal data mko88 holds about you;
• Right of rectification: You may request correction of inaccurate or incomplete personal data in your mko88 account;
• Right to erasure: You may request deletion of your personal data where mko88 no longer has a lawful basis to retain it, subject to legal retention obligations;
• Right to restriction: You may request that mko88 restrict the processing of your data in certain circumstances;
• Right to data portability: You may request that mko88 provide your personal data in a structured, commonly used, machine-readable format;
• Right to object: You may object to processing based on mko88's legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact mko88 support at [email protected] or via live chat. mko88 will respond to all valid data requests within 30 days of receipt.

12. Children's Privacy

The mko88 Platform is strictly intended for users aged 21 and above. mko88 does not knowingly collect or process personal data from individuals under the age of 21. If mko88 becomes aware that personal data has been collected from an underage user, such data will be deleted immediately and the associated account closed. If you have reason to believe that a minor has registered for a mko88 account, please contact our support team immediately.

13. Changes to This Privacy Policy

mko88 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, mko88 will notify registered users via email and/or a prominent notice on the Platform. The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision. Continued use of the mko88 Platform following notification of any change constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

14. Contact and Data Requests

For all privacy-related questions, data subject requests, or complaints regarding mko88's handling of your personal data, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the mko88 Platform

mko88 is committed to handling all privacy enquiries fairly, transparently, and within the timeframes stipulated in this Policy. Our support team operates in English and is available around the clock to assist Malaysian players with any data protection concerns.